> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nanoshop.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to stop receiving Facebook comments and taking orders on Pro?

### When should you stop receiving Facebook orders?

There are two common situations where you may want to stop taking orders from Facebook comments:
**Case 1:** You’ve just finished your livestream and don’t want to receive any more orders.
**Case 2:** Your livestream replay is still online, and customers are still leaving comments to place orders — but you want to stop this.
**When you decide to stop taking orders from Facebook comments, you can choose between two methods depending on your goal.**

| Method 1: Stop taking orders
| (Use this when you want to stop receiving new Facebook comment orders but keep your campaign active for record.)
| Nanoshop will stop converting comments into new orders, and you can still process all existing orders.
| Go to Nanoshop app → Shop → Live Orders → Select your campaign → Tap "..." → Stop taking orders → Confirm

![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/5/8/bd5826dd845bd800/leave-the-box-empty-4_1o0ghoh.png)


| Method 2: Archive your campaign
| (Use this when all orders are already processed and you want to organize your Live Orders list.)
| The campaign will be moved to the "**Archived** section" and removed from your main list, but you can still access it later.
| Go to Nanoshop app → Shop → Live Orders → Select your campaign → Tap "..." → Archive → Confirm

![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/5/8/bd5826dd845bd800/leave-the-box-empty-5_1bjyncg.png)

| Where to find your archived campaigns?
| (1.) Go to Nanoshop app → Shop → Live Orders →  In the Live Orders page, scroll the list section to the left and tap “Archived”. 
| (2.) Scroll the list section to the left → tap “Archived”
| You’ll see all campaigns that have been archived. You can open them anytime to view past orders or campaign details.


![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/5/8/bd5826dd845bd800/how-to-download-products-from-_9qcq9w.png)


||| Tips:
||| Use "Stop taking orders" first when you just want to close new orders.
||| Use "Archive" later to tidy up your campaign list once everything is completed.
||| Archiving won’t delete your campaign or order history — it only hides it from your main Live Orders view.